This site uses cookies to deliver services in accordance with our Privacy policy . You can specify the conditions of storing and accessing cookies in your web browser or at service configuration. I accept

Regulamin

Edu-forma educational website regulations for rendering electronic services

I. General provisions

1.1 1.1 These Regulations define rules for Users and Teachers for using the Edu-forma Educational Website, and terms and conditions pursuant to which O-Robot Sp. z o.o. renders Services to Users and Students as part of the Edu-forma Educational Website.
1.2 The Regulations define, in particular:
a) rules for registering / creating and using a User Account and Teacher Account with the Edu-forma Educational Website;
b) rules, terms and conditions for intermediation between Teachers and Students as part of the Edu-forma Educational Website in order to enable the rendering of Educational Services by Teachers and usage thereof by Students,
c) rules, terms and conditions regarding the rendering of Educational Services by Teachers and usage thereof by Students.
1.3 In order to use the Edu-forma Educational Website, Teachers and Students need to have access to a computer or a terminal device:
a) equipped with a camera, a microphone and loudspeakers, or a headset, and
b) with Internet access and Internet connection speed of at least 2 Mb/s, and
c) consistent with the technical requirements indicated in section 2.4. below.
1.4 Using the Edu-forma Educational Website shall be possible provided that the ICT system used by the User and the Teacher meets the following minimum requirements:
a) Internet Explorer, version 9 or newer, compatible with JavaScript, or
b) Google Chrome version 25 or newer, compatible with JavaScript, or
c) Mozilla Firefox version 20 or newer, compatible with JavaScript, or
d) Opera version 38.0.2220.41 or newer, compatible with JavaScript, or
e) Microsoft Edge compatible with JavaScript, or
f) Safari version 5.1.7 or newer, compatible with JavaScript.
1.5 Regulations shall be available at all times on the Edu-forma Educational Website in such manner as to make it possible for Users and Teachers to download them, view them, and record them by means of printing them or recording them on a data carrier at any time.

II. Definitions

Words and phrases spelt herein with a capital letter shall have the following meaning
2.1 Edu-forma Educational Website – an Internet website available at www.edu-forma.pl through which Users and Teachers can conclude and perform an Educational Service Agreement, particularly as regards tutoring and consultation, and as part of which other services connected with Educational Service Agreements are rendered, owned by O-Robot Sp. z o.o., Solidarności 115/2, 00-140 Warszawa, recorded in the register of entrepreneurs kept by the District Court for the capital city of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under KRS No. 459793, NIP: 5252554410, REGON: 146658002, with which Users and Teachers can communicate using the following address: support@edu-forma.pl;
2.2 User – an Internet user using the Edu-forma Educational Website and making use of Educational Services rendered by a Teacher via the Edu-forma Educational Website, or a statutory representative of an underage person making use of services offered by a Teacher via the Edu-forma Educational Website;
2.3 Teacher – an Internet user using the Edu-forma Educational Website and rendering Educational Services via the website and providing, in particular, tutoring and consultation;
2.4 User Account – a fully activated account consisting of a collection of resources run for a User by the Edu-forma Educational Website, as part of which User data and information about their activity within the Edu-forma Educational Website is collected in order to make it possible to, among other things, conclude an Educational Service Agreement with a Teacher and make use of services under it;
2.5 Teacher Account – a fully activated account consisting of a collection of resources run for a Teacher by the Edu-forma Educational Website, as part of which Teacher data and information about their activity within the Edu-forma Educational Website is collected in order to make it possible to, among other things, conclude an Educational Service Agreement with a User and provide services under it;
2.6 Agreement – an open-ended agreement regarding the provision of Services as part of the Edu-forma Educational Website, concluded by and between a User or a Teacher and O-Robot Sp. z o.o. in the mode provided for in the Regulations, whose object is the provision of Services to the extent and under the terms and conditions provided for in the Regulations;
2.7 Educational Service Provision Agreement – an agreement for the provision of Educational Services concluded by and between a Teacher and a User as part of the Edu-forma Educational Website;
2.8 Service – a set of organisational and informational services and intermediation on the part of O-Robot Sp. z o.o. as part of the Edu-forma Educational Website in concluding Educational Service Agreements for services rendered by Teachers to Users;
2.9 Educational Service – an educational service, particularly tutoring and/or consultation, rendered by a Teacher to a User as part of the Edu-forma Educational Website (classes could consist of a single lesson or a series of lessons dealing with a given topic);
2.10 Consumer – a consumer, as defined in article 221 of the Civil Code, i.e. a natural person concluding a legal transaction with an entrepreneur directly related to their business or professional activity;
2.11 Regulations – these regulations for the provision of electronic services as part of the Edu-forma Educational Website;
2.12 Act on Electronic Services – the act of 18 July 2002 on providing services by electronic means (consolidated text: Journal of Laws 2013.1422);
2.13 Consumer Rights Act – the act of 30 May 2014 on consumer rights (Journal of Laws 2014.827, as amended);
2.14 Personal Data Protection Act – the act of 29 August 1997 on personal data protection (i.e. Journal of Laws of 2002, no. 101, item 926, as amended);
2.15 Civil Code – the act of 23 April 1964 (Journal of Laws no. 16, item 93, as amended).

III. Rules for using the Edu-forma Educational Website

3.1 Users may conclude Agreements free of charge. Every Educational Service Agreement shall be concluded by a User with a Teacher for a fee. The fee collected from the User shall be the Teacher's remuneration. O-Robot Sp. z o.o. shall not charge the User any fees in connection with the conclusion of an Educational Service Agreement. O-Robot Sp. z o.o. shall not be a party to Educational Service Agreements concluded by and between Users and Teachers using the Edu-forma Educational Website. O-Robot Sp. z o.o. shall, as part of the Edu-forma Educational Website, provide information about Educational Services provided by Teachers and make conclusion of Educational Service Agreements by and between Teachers and Users possible.
3.2 As part of a Service, Users shall be able to, in particular:
a) access their User Account following registration on the Edu-forma Educational Website,
b) find information about Educational Services offered by Teachers,
c) publish opinions about Educational Services after they have been provided by a Teacher and view comments by other Users,
d) conclude an Educational Service Provision Agreement and make use of Educational Services rendered by a Teacher under a concluded agreement in real time (video and audio),
f) communicate with a selected Teacher via chat.
3.3 Teachers may conclude Agreements free of charge. A fee shall be charged every time a Teacher and a Student conclude an Educational Service Agreement which is performed as part of the Edu-forma Educational Website. O-Robot Sp. z o.o. shall collect remuneration from the Teacher amounting to 10% of the remuneration due to the Teacher from the relevant User for an Educational Service rendered by the Teacher. The fee shall be automatically subtracted from the Teacher's remuneration paid by the User.
3.4 As part of a Service, Teachers shall be able to, in particular:
a) access their Teacher Account following registration on the Edu-forma Educational Website,
b) make information about Educational Services they render available on the Edu-forma Educational Website,
c) conclude an Educational Service Agreement with a User and render Educational Services under a concluded agreement in real time (video and audio contact),
d) communicate with selected Users via chat.
3.5 Proposed Educational Services shall be published on the Edu-forma Educational Website by Teachers. O-Robot Sp. z o.o. shall not be liable for the accuracy and truthfulness of descriptions of Educational Services offered by Teachers.
3.6 Educational Service Provision Agreements shall be concluded in line with the Regulations and the laws in force. O-Robot Sp. z o.o. shall not be liable for the progress and mode of performance of Educational Services, save for steps taken by O-Robot Sp. z o.o.
3.7 O-Robot Sp. z o.o. shall:
a) not be liable for the failure to perform or improper performance of an Educational Service on the part of a Teacher,
b) not bear any warranty liability in connection with Educational Service Provision Agreements and Educational Services rendered thereunder.
3.8 In order to ensure safe transmission of messages and data in connection with Services rendered as part of the Edu-forma Educational Website, O-Robot Sp. z o.o. shall implement technical and organisational measures commensurate with the level of threat applicable to Services, particularly measures aimed at preventing unauthorised parties from obtaining and modifying personal data transmitted via the Internet.
3.9 Users and Teachers shall be obliged, in particular, to
a) refrain from publishing and transmitting content prohibited under the law, e.g. content promoting violence, defamatory content, or content detrimental to the personal and other rights of third parties,
b) use the Edu-forma Educational Website in a manner not interfering with its functioning, particularly by means of using certain software or devices,
c) refrain from actions such as publishing or distributing unsolicited commercial information (spam) as part of the Edu-forma Educational Website,
d) use the Edu-forma Educational Website in a manner which is not inconvenient for other Users of the Edu-forma Educational Website or for O-Robot Sp. z o.o.,
e) use all content published as part of the Edu-forma Educational Website only for personal needs unless it is permitted to act otherwise under the Regulations,
f) use the Edu-forma Educational Website in line with the laws in force in Poland, the provisions of the Regulations, and commonly applicable principles of using the Internet.
3.10 By concluding an Agreement, the Teacher accepts the terms and conditions regarding the provision by them of Educational Services provided for in the Regulations and undertakes to abide by the same, including the User's right to terminate the relevant Educational Service Provision Agreement, and the complaint processing procedure.
3.11 Payments for Educational Services shall be effected using the PayU electronic payment system.

IV. Registration Agreement Conclusion

4.1 The Edu-forma Educational Website may be used after the registration and creation of a Teacher Account or a User Account.
4.2 In order to register an account, a registration form made available on the Edu-forma Educational Website needs to be filled out. Registration may be completed only after acceptance of the Regulations and after the required data has been provided.
4.3 After the registration form has been filled out and after the data entered has been verified, the User shall receive a message (e-mail) confirming registration and containing other information required under the law to their e-mail address indicated during registration.
4.4 After the registration form has been filled out and after the data entered has been verified, the Teacher shall receive a message (e-mail) confirming registration and containing other information required under the law to their e-mail address indicated during registration.
4.5 An Agreement shall be deemed concluded by and between a User and O-Robot Sp. z o.o. upon the User receiving a message confirming registration, as indicated in point 4.3 above, and such an Agreement shall be open-ended. A User Account shall be made available to the User upon conclusion of the Agreement with the Edu-forma Educational Website.
4.6 An Agreement shall be deemed concluded by and between a Teacher and O-Robot Sp. z o.o. upon the Teacher receiving a message confirming registration, as indicated in point 4.4 above. A Teacher Account shall be made available to the Teacher upon conclusion of the Agreement with the Edu-forma Educational Website.
4.7 Users and Teachers shall have the right to delete their respective accounts from the Edu-forma Educational Website (i.e. to terminate the Agreement) at any time by means of choosing the "Delete Account" option from the Edu-forma Educational Website; an account may be deleted (the Agreement may be terminated) only after the User and the Teacher have performed the Educational Service Agreements they concluded with each other.
4.8 Every User and every Teacher may have one User Account and one Teacher Account.
4.9 A User who is a Consumer may rescind the Agreement indicated in point 4.5 above without stating the underlying cause of such rescission within 14 days from its conclusion date. Rules for Agreement rescission and a specimen copy of the relevant Agreement rescission form can be found in Appendix 1 to the Regulations. It shall not be possible for a User to rescind the Agreement if the Service is performed before the expiration of the abovementioned deadline and, in particular, if the User concluded the relevant Educational Service Provision Agreement at their own express request, as indicated in point 4.10 below.
4.10 If a User wishes to conclude an Educational Service Provision Agreement before the expiration of the 14-day period during which a Consumer has the right to rescind the Agreement indicated in point 4.9 above, the User, in order to do so, shall have to make an explicit declaration expressing their wish to have the Service rendered before said period expires. Such a declaration may be made by means of selecting the relevant option from the Edu-forma Educational Website, which will also be displayed while placing an order.
4.11 O-Robot Sp. z o.o. may terminate the Agreement at any time, subject to other provisions of the Regulations, if:
a) the User or the Teacher infringe the provisions of the Regulations, or
b) the User or the Teacher provide false, outdated, inaccurate, or incomplete data or make such declarations or provide such data of other parties, or
c) the User or the Teacher infringe the personal rights of other parties using the Edu-forma Educational Website, particularly the personal rights of people using the Edu-forma Educational Website,
d) the actions of the User or the Teacher violate the provisions of the law in force, good morals, or commonly applicable rules for using the Internet, or are detrimental to the goodwill of the Edu-forma Educational Website or O-Robot Sp. z o.o.
4.12 In situations other than the one indicated in point 4.11 above, O-Robot Sp. z o.o. shall have the right to terminate the Agreement observing a notice period of fourteen days.

V. Conclusion of an Educational Service Provision Agreement by and between a Teacher and a Student

5.1 To order the conclusion of and conclude an Educational Service Provision Agreement via the Edu-forma Educational Website, a User shall go to www.edu-forma.pl, sign in to their User Account, and choose the Teacher and date when the Educational Service (in particular: tutoring or consultation) is to be rendered, taking subsequent steps on the basis of messages displayed for them and information available on the website.
5.2 Teachers shall, as part of their Teacher Account, present the subjects, aspects, dates and prices of Educational Services they offer to Users, as well as information on whether or not it is possible for multiple Users to take part in and share one Educational Service.
5.3 The Educational Service ordered shall be selected by means of adding it to the cart.
5.4 While placing an order – up until pressing the "Order and undertake to pay" button – the User shall be able to modify the data entered and the Educational Service they chose. To this end, the User is to follow messages displayed for the User and information available as part of the Edu-forma Educational Website.
5.5 After the User has entered all the required data, a summary of their order will be presented. An order summary shall present the following information about the placed order:
a) object of the order,
b) price per unit and total price of services ordered (Teacher's remuneration), plus additional costs, if any,
c) data required for booking the service, if needed.
5.6 If the performance date of an Educational Service falls before the expiration of the 14-day period for rescinding the Educational Service Provision Agreement to which Users who are Consumers are entitled, then, in order to make the conclusion of such an agreement possible, the User shall make an express declaration requesting that the provision of the relevant Educational Service commence before the expiration of said period. Such a declaration may be made by means of selecting the relevant option from the Edu-forma Educational Website, which will also be displayed while placing an order.
5.7 In order to place an order, the Regulations need to be accepted, mandatory personal data needs to be provided, and the "Order and undertake to pay" button needs to be pressed.
5.8 If a User places an order, this shall amount to acceptance of the relevant offer and a declaration of intent as regards concluding an Educational Service Provision Agreement via the Edu-forma Educational Website with a Teacher pursuant to the Regulations.
5.9 The User and the Teacher shall conclude the relevant Educational Service Provision Agreement on their own behalf and for their own account. O-Robot Sp. z o.o. is merely an intermediary, making communication between Users and Teachers via the Edu-forma Educational Website possible.
5.10 The total price of the Service ordered shall include the Teacher's remuneration (defined by the Teacher and indicated as part of their Teacher Account).
5.11 Having placed an order, the User shall pay the remuneration to an account indicated by O-Robot Sp. z o.o. via the PayU electronic payment system, available directly after order placement. The User shall have 120 minutes from the moment of order placement to make the payment.
5.13 After the conclusion of an Educational Service Provision Agreement, the relevant Teacher and the User who is a party to it shall be able to change the date of performance of the relevant Educational Service to be provided under the agreement they concluded via the chat facility available as part of the Edu-forma Educational Website. The User and the Teacher shall be charged with no additional fees due to this.
5.14 The User shall have the right to change the performance date of an Educational Service which is to be performed under a concluded Agreement no less than 12 hours before its planned performance date (commencement of classes). Said date may be changed as part of the Edu-forma Educational Website via its chat facility.

VI. Educational Service

6.1 The Educational Service shall be rendered via the Edu-forma Educational Website.
6.2 The Teacher and the User shall receive a reminder 15 minutes before the provision of the Educational Service is to commence (classes are to start).
6.3 Classes shall be 50 minutes. A series of lessons shall include more than one lesson. The Teacher shall indicate the number of lessons as part of a given series in their offer. Every lesson in a series shall be 50 minutes.
6.4 The Teacher shall be liable towards the User for information conveyed in the course of the Educational Service. O-Robot Sp. z o.o. has no impact on the contents of the Educational Service and shall not be liable for information conveyed in the course thereof.
6.5 After the Educational Service has been completed and the relevant Educational Service Provision Agreement has been properly performed, O-Robot Sp. z o.o. shall transfer the Teacher's remuneration to a bank account they indicate. 10% shall every time be subtracted from the remuneration paid to the Teacher – this is the remuneration due to O-Robot Sp. z o.o., paid by the Teacher to O-Robot Sp. z o.o. for services rendered by the latter. The remuneration due to the Teacher shall be paid within 24 hours after the classes.
6.6 Remuneration shall be paid to Teachers once a day at midnight.
6.7 After the Educational Service has been provided, O-Robot Sp. z o.o. shall send the relevant VAT invoice in the electronic form to the Teacher, to the e-mail address they provided during registration, within 2 days from the date that it was provided.
6.8 After the provision of the Educational Service has been completed, the User may rate their Teacher. User ratings shall be available to all Users.

VII. Rescission of Educational Service Provision Agreement

7.1 Users who are Consumers shall have the right to rescind the Educational Service Provision Agreement they concluded remotely, without stating the underlying cause of such rescission, within 14 days, by means of making the relevant declaration in writing and submitting it via chat to the Teacher, subject to the provisions of section 7.4 below. Rules for Educational Service Provision Agreement rescission and a specimen copy of the relevant Educational Service Provision Agreement rescission form can be found in Appendix 2 to the Regulations.
7.2 The 14-day period indicated in point 7.1 shall be counted from the day on which the relevant Educational Service Provision Agreement was concluded, as indicated in section 5.12 of the Regulations.
7.3 If the Educational Service Provision Agreement is effectively rescinded, it shall be deemed never to have been concluded, and the User-Consumer shall be released from all of their obligations. The amount paid by the User as remuneration for the Educational Service shall be returned to them by O-Robot Sp. z o.o. within 7 days from the date when the Educational Service Provision Agreement was terminated.
7.4 The right of a User-Consumer to rescind the Educational Service Provision Agreement, as indicated in point 7.1, cannot be exercised if the Educational Service was performed before the expiration of the period indicated in point 7.1 above at the express request of that User, pursuant to the provisions of point 5.6.
7.5 If a User-Consumer exercises their right to rescind the Educational Service Provision Agreement indicated in point 7.1 after its performance has started, or after requesting that its performance start, in line with the provisions of point 5.6 of the Regulations, the User shall be obliged to pay for services rendered until the moment of agreement rescission.
7.6 The amount to be paid shall be calculated proportionately to the extent to which the relevant services were rendered, taking the remuneration (price) agreed upon in the Educational Service Provision Agreement. If this is the case, the relevant portion of the amount the User paid as remuneration for the Educational Service shall be returned to the User by O-Robot Sp. z o.o. within 7 days from the date when the Educational Service Provision Agreement was terminated, and the remainder of said amount, less 10% subtracted as the remuneration of O-Robot Sp. z o.o., shall be paid to the Teacher pursuant to the Regulations.

VIII. Complaints

8.1 Users and Teachers shall have the right to make complaints about Services.
8.2 Complaints shall be investigated by O-Robot Sp. z o.o.
8.3 A properly made complaint shall contain at least the following: a) details of the relevant Teacher and User (full name, e-mail address), b) object of the complaint, c) a description of circumstances justifying the complaint.
8.4 Complaints are to be submitted to the following e-mail address: reklamacje@eduforma.pl, or using the form available on the Edu-forma Educational Website.
8.5 The relevant Teacher or Student shall be notified of the decision made with regard to a given complaint within 14 days by e-mail, using the address indicated in the complaint.
8.6 Technical failures or errors rendering impossible the provision of the Educational Service at the date scheduled may be used as a basis for complaints.
8.7 Complaints regarding the quality or defects of Educational Services purchased from Teachers or regarding improper performance thereof or failure to perform them shall be submitted directly to the Teacher who rendered a given Educational Service. Complaints are to be made using the chat facility available as part of the Edu-forma Educational Website. A complaint shall contain data of the relevant User (full name), the issue constituting the object of the complaint, and the circumstances justifying the complaint.
8.8 The Teacher shall investigate any User complaints and notify the relevant User of their decision without delay, and in no case in more than 14 days, using the address indicated in the complaint.

IX. Copyrights

9.1 Copyrights to content published on the Edu-forma Educational Website shall be held by O-Robot Sp. z o.o., except for copyrights to published materials developed by other parties, particularly Teachers.
9.2 Texts, visual materials, photographs, audio materials, and other materials within the Edu-forma Educational Website shall be subject to copyright protection, as well as the entire visual design of the Edu-forma Educational Website and the layout of content presented.

X. Personal Data Protection

Users and Teachers consent to the storage and processing of their personal data necessary for registering/creating an account and for deleting an account as part of the Edu-forma Educational Website, and for concluding, amending, or terminating Agreements and Educational Service Provision Agreements, as defined in these Regulations, and for performing the same in line with the relevant Act on Electronic Services and in line with the provisions of the Act on Personal Data Protection.

XI. Final Provisions

11.1 The Regulations shall enter into force as of 1 June 2016.
11.2 If the Regulations are changed, Users and Teachers shall be notified of this via the Edu-forma Educational Website and by e-mail using the e-mail address they indicated during registration as a Teacher or a User.
11.3 Changes to the Regulations shall become effective as of a date defined by O-Robot Sp. z o.o. and no less than 7 days from the relevant change announcement as part of the Edu-forma Educational Website and from the day when information about changes of the Regulations was sent to Users and Teachers in the mode provided for in point 11.2 above.
11.4 If a Teacher or a User does not accept given changes of the Regulations, they shall have the right to terminate the Agreement in line with the provisions of point 4.6 above.
11.5 A Teacher and a User who have concluded an Educational Service Provision Agreement before changes to the Regulations became effective shall perform/benefit from the Educational Service according to the rules in effect before such changes.
11.6 O-Robot Sp. z o.o. shall take steps in order to ensure proper functioning of the Edu-forma Educational Website according to current technical knowledge, and shall as soon as reasonably possible remove any and all irregularities reported by Teachers and Users in the mode provided for in points 8.1–8.7 of the Regulations.
11.7 Commonly applicable provisions of Polish law, particularly the provisions of the Civil Code, Consumer Rights Act, Act on Electronic Services, and the Personal Data Protection Act, shall apply to matters not provided for in these Regulations.
11.8 Any and all disputes between the parties to an Agreement shall be settled by a competent court of general jurisdiction. Users who are Consumers shall have the option to settle complaints and to seek claims out of court before the Permanent Amicable Consumer Court under the Voivodeship Inspector of Trade Inspection Office in Warsaw. Information about access to the above-indicated procedures for dispute resolution can be found at www.uokik.gov.pl